** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at hivpshoes@gmail.com.

How much does shipping cost?

Shipping Method Estimated Time Shipping Charges
Standard 7-15 business days Free on orders over USD 50 *
Standard 7-15 business days USD 6.8
Express 5-7  business days USD 28


**Delivery time might be subject to possible delays due to customs clearance. We do not take responsibility for any shipping delay.

How to track my order?
Your package will be shipped from our Hongkong Showroom or warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.

Click here and enter your tracking number to see the latest tracking information.

How long does it to process my order?
For regular orders, it generally takes about 1-5 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take a longer time for processing. Please notice more details in the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.

Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via Instagram or at hivpshoes@gmail.com right away.

If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart. 

If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.